Shipping policy

1. Conditions & Delays: Here at Heritage Tallow Shoppe we strive to mail out all orders in a very efficient timeframe of 24-48 hr period on business days for all customers. If orders are placed on Friday evenings or weekend hours the order will be mailed on the following Monday. Please realize that once your order is handled over to the shipping carrier, it is now out of our care and we little control over delivery proceedings. We can not be held responsible for how your package is treated nor any unforeseen shipping delays such as holiday seasons or weather events. Thank you for your patience if these situations arise.

2. Lost/Stolen Packages: In the unfortunate event that a package is lost or stolen Heritage Tallow Shoppe is not responsible for the order. Once your order is shipped and a tracking number is provided the responsibility of the order delivery is held by the shipping carrier. In the event of a lost or stolen order a claim can be filed with the appropriate carrier company directly. 

3. Temperature Sensitive Products: Some of our tallow collections are sensitive to high heat. We take very good precautions and pack our heat sensitive product using thermal bubble wrap/insulation and "no direct sunlight" stickers in the hot months. However we can not guarantee the condition of heat sensitive items during extreme heat. Especially if shipping carrier leaves package in direct sunlight.

4. Information Accuracy: Its is the customer's responsibility to provide valid and correct/accurate shipping information during checkout to assure successful delivery. Heritage Tallow Shoppe is not liable for any order delivery failures or delays due to an incomplete or inaccurate shipping address provided. 

5. Shipment Tracking & Updates: Once order is completed and shipped customers will receive an email containing your tracking number that can then be used to track all shipment updates through the appropriate carriers tracking websites or apps.

6. Non-Delivery Returns: If any order is shipped back to us due to non-delivery because of address issues or refusal. Heritage Tallow Shoppe will reach out to customer via email to arrange a second attempt. If customer does not respond to contact attempts within a 14 day period no refund will be issued.

7. International Shipping: Please be advised  that additional customs taxes, fees and duties may apply for delivery. All charges are determined by the appropriate destination country's customs authorities and will be the responsibility of customer or recipient.